Privacy Policy
Your Privacy Matters
Temple Bar Hotel, operated by Citadines Temple Bar Limited (referred to as “we,” “us,” or “our”), is committed to safeguarding your privacy. This Privacy Policy explains how we handle your personal data with care, confidentiality, and security. It applies to all services offered under Temple Bar Hotel, including our outlets like Buskers Bar, Buskers On The Ball, and Toast Restaurant.
This document outlines your privacy rights, the data we collect, how we use it, and your options to manage your information.
Updates to This Policy
We may revise this Privacy Policy occasionally. Please check back for updates. Changes will be posted here, with the “Last Updated” date clearly noted.
Information We Collect
We may collect and process the following types of personal data:
1. Personal Information
This includes data such as:
- Contact details (e.g., name, email, phone number, address).
- Booking details (e.g., stay preferences, transaction information).
- Corporate data for business customers (e.g., company name, job title).
You may also provide information about others (e.g., when booking for multiple guests or gifting a voucher). Ensure you have their consent to share their information.
2. Sensitive Personal Information
We avoid collecting sensitive information unless necessary, such as health details you provide to meet special requirements (e.g., mobility assistance, dietary needs).
3. Information from Children
We do not knowingly collect data from individuals under 18 years old. Parents or guardians should not allow minors to share personal information without supervision.
How We Use Your Data
We use your personal data for:
1. Providing Services
- To process bookings and manage your stay or event.
- To assist you with inquiries made via our website, social media, or other channels.
2. Communication & Marketing (with Your Consent)
- To send updates, offers, and promotions. You can opt out at any time.
- To invite reviews or feedback on your experience.
3. Legal Compliance
- To meet obligations such as fraud prevention or responding to legal requests.
4. Business Operations
- To improve services through analytics.
- To send tailored offers based on past interactions.
Sharing Your Data
We do not sell your data. However, we may share it with:
- Trusted third-party service providers (e.g., booking platforms, IT support).
- Legal authorities if required by law.
- Business partners to fulfill service obligations.
If data must be transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.
Security & Retention
We employ strict security measures to protect your data. Personal data is retained only as long as necessary for:
- Providing services.
- Meeting legal requirements.
- Resolving disputes or preventing fraud.
Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Request data deletion, where applicable.
- Restriction: Limit how your data is processed.
- Objection: Decline certain uses of your data, like marketing.
- Portability: Transfer your data to another provider.
To exercise your rights, contact us via the details below.
Contact Us
For any questions or requests, reach us at:
Email: dataprotection@tbh.ie
Address: Data Protection, Temple Bar Hotel, 13–17 Fleet Street, Temple Bar, Dublin 2, Ireland.
Phone: +353 (01) 677 3333
We aim to respond within one month, but complex requests may take up to three months. Proof of identity may be required.
External Links
Our website may link to other sites. We are not responsible for their privacy policies. Please review those policies before sharing any data.